Help centre

How to use Kasapay, step by step — and what to do when something goes wrong.

Getting started

Install the app, sign up with your phone number and secure your account from day one.

Fund your wallet by mobile money, bank card or cash at a Kasapay agent.

Transfer to another Kasapay user by number, QR code or link, and understand fees and conversion.

Withdraw cash at a Kasapay agent or to your mobile money.

Change currency inside your wallet and understand the applied rate.

Ask someone for money, share a payment link outside the app and get paid by QR.

How login works, what to do when your PIN is locked, you forgot your password or your phone is lost.

Why identity verification matters, which documents to provide and how limits grow with your level.

Download a receipt or statement from the app, or receive it directly in your support conversation.

Become a Kasapay agent or accept Kasapay payments as a merchant.

What Processing, Pending, Completed, Failed and Cancelled mean — and what to do in each case.

Where to find exact fees, how limits work and why an operation can be refused.

How to reach Kasapay support, what it can do for you and what it will never ask.

Forced update, missing notifications, maintenance screen, slowness: common causes and fixes.